Travix Accessibility Statement (EAA and WCAG Compliance)

Our Commitment

At Travix, we believe that travel should be accessible to everyone. We are committed to creating an inclusive digital experience that allows all users, including those with disabilities, to search, compare, book, and manage their trips independently and with ease.
This Accessibility Statement outlines the current accessibility status of our services and the measures we are taking to meet the standards set by the European Accessibility Act (EAA), EN 301 549, WCAG 2.1 Level AA, and applicable Dutch legislation.

Scope of this Statement

This Accessibility Statement applies to the websites and services managed by Travix, specifically:

Main Booking Pages

• Home page
• Flight search results page
• Checkout flow
• Post-sale booking summary page
• Manage booking detail pages

These pages are substantially compliant with WCAG 2.1 Level AA and EN 301 549 standards through native development, without relying on third-party overlays.

Support Pages

• Blog pages
• Campaign and promotion pages
• Destination and itinerary pages
• About Us and information pages

These pages are partially compliant. A UserWay accessibility widget is available as an optional enhancement tool until native remediation is complete. Overlay tools are provided as an additional convenience and do not replace native compliance with accessibility requirements.

Third-Party Services

Travix incorporates third-party elements (e.g., external payment gateways, provider iframes) that are not under its direct control. Their accessibility depends on the commitment of their respective providers.

Accessibility Features in Place

We have enabled the following features across our core services:

• Screen Reader Compatibility: Fully usable with leading screen readers.
• Keyboard Navigation: Essential functions accessible using only a keyboard.
• Consistent Structure: Logical page layouts using headers, landmarks, and structured menus.
• Visual Support: Adjustable contrast, zoom, and text resizing features are available.
• Error Feedback: Clear and descriptive error messages for user inputs.
• Simple Language: Content and interfaces designed for cognitive accessibility.
• Accessible Brand Standards: Typography and color contrast tested against WCAG 2.1 Level AA thresholds.

Users may optionally access additional assistive features via the UserWay widget where available.

Current Compliance Status

Currently, Travix services are:

• Substantially compliant with WCAG 2.1 Level AA and EN 301 549 for core booking flows.
• Partially compliant for non-core informational content, with gradual improvements ongoing.
• Supported by automated scans, third-party expert audits, and user testing involving people with disabilities.

This statement serves as a partial declaration of compliance with EN 301 549 (V3.2.1, 2021-03).

Ongoing Accessibility Improvements

Our accessibility improvement program includes:

• Monthly Automated Monitoring: Scans using level-access tools.
• Quarterly Independent Audits: External accessibility assessments.
• Real-User Testing: Usability testing involving people with disabilities.
• Internal Accessibility Champions: Dedicated team members trained in accessibility best practices.
• Progressive Remediation: Targeted redevelopment of non-core pages to achieve native WCAG compliance.
• Reduction of Overlay Dependency: A commitment to minimizing reliance on overlay tools.
• Accessibility KPIs: Progress is monitored as a formal metric in product and engineering roadmaps.

Feedback and Contact Information

We welcome feedback on the accessibility of our services.

You can contact us via:

• Email: accessibility@travix.com
• Mailing address: Hoekenrode 3, 1102 BR, Amsterdam, Netherlands.
• Alternative contact methods: Available upon request (e.g., telephone, braille, large print).

Statement Metadata

• Publication Date: 11/09/2025
• Last Review Date: 11/09/2025
• Next Scheduled Review: 11/09/2026