Digital Services Act (DSA)

Information on average monthly active recipients in the European Union

Pursuant to Article 24(2) of Regulation (EU) 2022/2065 (DSA), below are the numbers of average monthly active recipients in the EU for the intermediary services falling within the scope of this article provided by Travix International (including CheapTickets, BudgetAir, Vliegwinkel, Vayama, Flugladen), calculated as an average over the 6-month period up to and including January 31, 2025.

The figures are based on the limited guidance provided by the DSA. The methodologies used to estimate the average number of monthly users will be adjusted in line with updated guidance from the European Commission. In accordance with the DSA, an active recipient of the service is defined as any natural or legal person who has used our services at least once during the relevant period. This includes users who have been exposed to information provided through our services, regardless of whether a transaction has taken place.

The average monthly number for Travix International is approximately 1.7 million.

Point of contact for authorities

Pursuant to Article 11 of the DSA, Travix has designated a single point of contact for Member State authorities, the European Commission, and the European Board for Digital Services.
You can contact us at dsa-authorities@travix.com. Please make sure to include your full name, the name of the authority, and an email address to contact you.

Reporting illegal content

If you suspect that content on our website may be illegal, please report it via dsa@travix.com and include the following information: a detailed explanation of why you believe the content is illegal, the exact location to identify the content (URL), your name, and your email address. Additionally, please include a statement confirming the accuracy and completeness of the information submitted.

Travix will prioritize trusted flaggers.

Internal complaint handling system

Pursuant to Article 20, users have the right to submit a complaint against our decisions, such as the decision to suspend or terminate the provision of the service, their account, or the removal of illegal content. Please submit your complaint to dsa@travix.com.

Dispute resolution

You may contact a certified out-of-court dispute settlement body to resolve any disputes related to our decisions and actions regarding your account, your content, or the outcome of your complaint. The decision is not binding on us.

Transparency report

Travix will publish a transparency report annually, as required by Article 15.